Browse the Questions We Actually Get Asked
Most questions we receive fall into three buckets: how to get money in, how to get money out, and what to do when something on your account needs attention. For deposits, the path through PayPal or Venmo is the one we see most — you connect the wallet you already use, confirm the amount, and the funds appear in your account balance
without any extra steps. Play+ works like a prepaid card you load separately, which some people prefer for tracking spending in one spot. Withdrawal questions usually come down to identity verification — we ask for a government-issued ID and a quick address check the first time you request a payout, and after that the process moves faster. If you're in Chicago or
Los Angeles and hit a question that isn't covered below, our live chat team can pull up your account directly.
- PayPal
- Venmo
- Play+ Prepaid
- Live Chat Support